Glossary
Quick definitions to help you understand Run2AI Virtual Reception concepts.
Key terms
- Virtual Reception
- An AI assistant for healthcare that handles patient calls and requests and supports bookings and communications 24/7.
- VoiceBot
- A voice conversational agent that answers healthcare facility calls autonomously and escalates urgent requests to a human operator.
- ChatBot
- A conversational interface available on digital channels (website, WhatsApp and more) to provide information and handle patient requests.
- Call-Me-Back
- A callback feature: when the AI cannot handle a request directly, it triggers a return-call request so operators can take over.
- Omnichannel
- The solution is available across multiple channels (voice, chat, integrations) so patients can choose their preferred method.
- Integrations
- Connections to management systems already used by the facility (e.g. Doctolib, Vettore, Medinformatica) to verify availability and keep flows updated.
- GDPR & AI Act
- Data protection and compliance requirements applicable to AI usage in the healthcare context.