★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
The AI virtual receptionist
for pharmacies
Your pharmacy receives hundreds of calls a day for prescription refills, medication availability checks, and bookings for services such as ambulatory blood pressure monitoring, spirometry, and first-line blood tests. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, managing refill requests, scheduling on-site service appointments, and providing information to customers without missing a single call.
+15.000
Conversations/month
managed by AI
managed by AI
+2.500
Bookings/month
managed by AI
managed by AI
-35%
Front desk
workload
workload
Booking confirmed
Ambulatory BP monitoring - Central Branch
Some of our clients
Why pharmacies choose Virtual Reception
Tangible benefits for your pharmacy
Automated prescription refill management
The AI assistant handles prescription refill requests around the clock. Customers call, confirm their details, and the refill is queued for preparation -- freeing your pharmacists to focus on the counter, dispensing, and patients in store.
Zero missed calls, even during peaks
The cloud architecture handles an unlimited number of simultaneous calls. No more busy signals during flu season or after long weekends: every customer receives an immediate response.
Bookings for instrumental services on site
The virtual assistant handles appointment requests for ambulatory blood pressure monitoring, spirometry, and first-line blood tests: it collects the details you need, offers available time slots, and updates the pharmacy calendar. The service runs 24/7, so customers can book even outside opening hours.
Up to 70% reduction in phone workload
An hour of calls handled by staff costs on average EUR 18-20. With AI, the cost drops to EUR 6. Pharmacy staff are freed from repetitive phone tasks and can focus on in-person care at the counter, dispensing, and supporting patients on the shop floor.
What the Virtual Reception does for your pharmacy
Prescription refill processing
Receives and queues prescription refill requests automatically, verifying patient details and notifying staff when orders are ready for preparation
Medication availability checks
Connects to your pharmacy system in real time to confirm stock, restocking times, and alternatives when a product is not available
Holter, spirometry, and blood-test bookings
Books slots for ambulatory blood pressure monitoring, spirometry, and first-line blood tests, capturing preparation (fasting, medication pauses), test duration, and time preferences aligned with your calendar
Compatible with your phone system
Works with VoIP and traditional PBX systems without changing your telephone infrastructure
Opening hours and services
Covers opening hours, shifts, on-site services, preparation requirements for holter and spirometry, and general information on first-line blood tests
GDPR & EU AI Act
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
What our clients say
Experiences from healthcare facilities using the Virtual Reception
★★★★★
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
★★★★★
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Frequently asked questions about Virtual Reception for pharmacies
Yes, the Virtual Reception can process prescription refill requests 24/7. The AI assistant verifies patient details, checks the prescription status, and confirms the refill request -- notifying pharmacy staff so the order is ready for collection.
The Virtual Reception integrates with leading pharmacy management systems and scheduling platforms such as Google Calendar. It reads availability in real time and books instrumental service appointments (for example ambulatory BP monitoring, spirometry, and first-line blood tests) directly in the calendar without manual intervention.
The AI assistant can provide general information about medication availability, opening hours, and pharmacy services. For clinical questions about drug interactions or dosages, it follows your pharmacy's protocols and routes the caller to a qualified pharmacist.
Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.
Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For pharmacy chains with multiple locations, pricing is customised based on the number of branches and call volume. Contact us for a tailored quote.
Automate your pharmacy's front desk
Book a free demo and discover how the Virtual Reception can transform call management at your pharmacy.
Book free demo