Your eye care practice receives calls for appointments, periodic vision check-ups, and diagnostic exams. Run2AI's Virtual Reception answers 24 hours a day, 7 days a week: managing the schedule, collecting patient information, and confirming appointments without overloading the front desk.
Tangible benefits for your eye care practice
The assistant books eye exams, vision check-ups, and diagnostic tests such as OCT, visual field, and topography, aligning with your practice's durations and resources.
Organises follow-ups and periodic vision check-ups, reducing no-shows and keeping the calendar up to date based on clinical guidance and practice policies.
The virtual assistant answers calls outside office hours, on weekends, and on public holidays. Patients can book or request information at any time.
An hour of calls handled by an operator costs on average €18-20. With AI, the cost drops to €6. Front desk staff are freed from repetitive tasks and can focus on in-person patient care.
Books eye exams directly in the management system calendar, checking availability in real time
Manages slots and requests for tests such as visual field, OCT, and topography, consistent with the practice's resources
Supports reminders and recalls for periodic check-ups and follow-ups, according to rules defined with your team
Works with VoIP and traditional PBX systems without changing your telephone infrastructure
Handles rescheduling and cancellations, automatically updating the calendar
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
Experiences from polyclinics, medical centers, and an eye care practice with the Virtual Reception
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Success story
Studio Oculistico Postorino-La Mattina runs Virtual Reception 24/7 for accessible phone support: a voice tuned for senior patients, Google Calendar integration, and Call Me Back for reception.
Five months in: +60% calls handled within three months, automated bookings from 30 to 120 per month, and a lean setup synced with each specialist's Google Calendar.
Read the full storyYes. The assistant manages bookings for routine eye exams, specialist tests such as visual field, OCT, and corneal topography, as well as follow-ups and periodic check-ups, adapting to the appointment types configured for your practice.
The Virtual Reception integrates with leading healthcare management systems used by eye care practices, reading availability in real time and booking appointments directly in the calendar without manual intervention.
Yes. A safety mechanism is in place: in case of an eye emergency or symptoms requiring immediate assessment, the assistant transfers the call to staff or follows the procedures agreed with the practice.
Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.
Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For specific volumes or needs, the plan can be customised. Contact us for a tailored quote.
Book a free demo and discover how the Virtual Reception can transform call management at your eye care practice.
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