★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
The AI virtual receptionist
for eye care centers
Your eye care practice receives calls for appointments, periodic vision check-ups, and diagnostic exams. Run2AI's Virtual Reception answers 24 hours a day, 7 days a week: managing the schedule, collecting patient information, and confirming appointments without overloading the front desk.
+15.000
Conversations/month
managed by AI
managed by AI
+2.500
Bookings/month
managed by AI
managed by AI
-70%
Front desk
workload
workload
Booking confirmed
Eye exam - 3:00 PM
Some of our clients
Why eye care practices choose Virtual Reception
Tangible benefits for your eye care practice
Eye exam and specialist test booking
The assistant books eye exams, vision check-ups, and diagnostic tests such as OCT, visual field, and topography, aligning with your practice's durations and resources.
Periodic check-up management
Organises follow-ups and periodic vision check-ups, reducing no-shows and keeping the calendar up to date based on clinical guidance and practice policies.
24/7 availability
The virtual assistant answers calls outside office hours, on weekends, and on public holidays. Patients can book or request information at any time.
Up to 70% reduction in operating costs
A call handled by a human operator costs EUR 12-20 on average. With AI, the cost drops to EUR 2-6. Front desk staff are freed from repetitive tasks and can focus on in-person patient care.
What the Virtual Reception does for your eye care practice
Automatic appointment booking
Books eye exams directly in the management system calendar, checking availability in real time
Ophthalmic diagnostic test management
Manages slots and requests for tests such as visual field, OCT, and topography, consistent with the practice's resources
Periodic check-up recalls
Supports reminders and recalls for periodic check-ups and follow-ups, according to rules defined with your team
Compatible with your phone system
Works with VoIP and traditional PBX systems without changing your telephone infrastructure
Changes and cancellations
Handles rescheduling and cancellations, automatically updating the calendar
GDPR & EU AI Act
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
What our clients say
Experiences from polyclinics, medical centers, and an eye care practice with the Virtual Reception
★★★★★
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
★★★★★
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Frequently asked questions about Virtual Reception for eye care centers
Yes. The assistant manages bookings for routine eye exams, specialist tests such as visual field, OCT, and corneal topography, as well as follow-ups and periodic check-ups, adapting to the appointment types configured for your practice.
The Virtual Reception integrates with leading healthcare management systems used by eye care practices, reading availability in real time and booking appointments directly in the calendar without manual intervention.
Yes. A safety mechanism is in place: in case of an eye emergency or symptoms requiring immediate assessment, the assistant transfers the call to staff or follows the procedures agreed with the practice.
Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.
Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For specific volumes or needs, the plan can be customised. Contact us for a tailored quote.
Automate your eye care practice's front desk
Book a free demo and discover how the Virtual Reception can transform call management at your eye care practice.
Book free demo