Pre-visit callback
Automatically send reminders to help patients remember their appointment and eliminate no-shows.
Artificial intelligence that frees your staff from routine phone calls
With Virtual Reception you can call patients back to confirm appointments, activate feedback follow-ups, or run targeted prevention and re-engagement campaigns.
45%
more efficient than a paper letter for promoting prevention screening
80%
fewer no-shows through phone reminders
70%
of patients return to the same facility thanks to follow-ups
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Virtual Reception:
You will be answered by the virtual assistant of Sant'Andrea Medical Center (a purely demonstrative fictional center). Any data exchanged during the conversation will be processed in compliance with privacy (full notice available at this link).
Keep the relationship with your patients alive
3 scenarios where calling patients back can increase loyalty
Post-visit callback
Improve the patient journey in your facility by tracking periodic check-ups or post-operative treatments.
Periodic callback
Promote prevention by automatically informing patients about a screening campaign.
How does it work?
An outbound workflow designed to integrate with the front desk, not complicate it.
Segment patients
Define lists and triggers by visit type, urgency, periodicity, or dedicated campaigns.
Create the campaign
Select the start date, duration, number of actions to run, and the campaign script.
Sync actions and follow-ups
Outcomes and rescheduling are managed from the control panel and, when needed, integrated directly into your management system.
GDPR & Compliance
Activate outbound without operational risk
Our technology solution complies with the GDPR - General Data Protection Regulation and the European Artificial Intelligence Act, developed according to the highest security and privacy standards. The Virtual Reception infrastructure ensures complete data protection, maximum reliability, and compliance with all current regulations.
Read the full privacy noticeFrequently asked questions
Essential answers to evaluate an AI outbound strategy in healthcare.
Yes. The platform can integrate with leading healthcare management systems to sync availability, appointment status, and campaign outcomes.
Yes, you can upload external lists. If patients are not registered in Virtual Reception, simply import a CSV file with their contacts. This lets you manage communications and recall activities through automated outbound calls.
Yes. Depending on the active workflow, the patient can confirm independently or open a rescheduling request to the front desk.
With dedicated configurations for contact bases, GDPR policies, outcome logging, and full traceability of interactions.
Do as your patients do. Trust recognized specialists.
Reduce "no-shows", capture patient feedback, and improve return rates with targeted outbound campaigns.