Your polyclinic receives hundreds of calls a day for bookings, information, and cancellations. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, booking appointments, and providing information to patients without missing a single call, even across multiple locations.
Tangible benefits for your polyclinic
A single AI assistant that knows all your polyclinic's locations, available services, and each branch's availability. Patients are automatically directed to the right location and specialist.
The cloud architecture handles an unlimited number of simultaneous calls. No more busy signals on Monday mornings or after holidays: every patient receives an immediate response.
The virtual assistant answers calls outside office hours, on weekends, and on public holidays. Patients can book specialist appointments at any time, increasing the booking rate.
An hour of calls handled by an operator costs on average €18-20. With AI, the cost drops to €6. Front desk staff are freed from repetitive tasks and can focus on in-person patient care.
Books specialist appointments directly in the management system calendar, checking availability in real time
Automatically directs the patient to the right branch based on the requested specialty and geographical proximity
Handles rescheduling and cancellations, automatically updating the calendar
Works with VoIP and traditional PBX systems without changing your telephone infrastructure
Answers questions about available services, exam preparations, and branch opening hours
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
Experiences from polyclinics using the Virtual Reception
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Success story
How Biocontrol achieved 24/7 efficiency and nighttime continuity through Virtual Reception and full automation of front-desk operations.
92% AI autonomy rate; 20% of calls converted to bookings by the second month; 10× volume handled with 24/7 activation vs. nighttime only.
Read the full storyYes, the Virtual Reception is designed to manage multi-location polyclinics. The AI assistant recognises the patient's preferred location, checks availability at each branch, and books appointments in the correct calendar -- all from a single centralised platform.
The Virtual Reception integrates with leading healthcare management systems such as Doctolib, Gipo, Medinformatica, Vettore Medical, and Google Calendar. It reads availability in real time and books appointments directly in the calendar without manual intervention.
There is no limit to the number of simultaneous calls. The Virtual Reception's scalable cloud architecture eliminates busy signals and wait times, handling the peaks typical of polyclinics (e.g. Monday mornings) without the need to staff for maximum volumes.
Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.
Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For multi-location polyclinics, pricing is customised based on the number of branches and call volume. Contact us for a tailored quote.
Book a free demo and discover how the Virtual Reception can transform call management at your polyclinic.
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