★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
The AI virtual receptionist
for diagnostic centers
Your diagnostic center receives many calls for exam bookings, test results, and preparation information. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, booking exams, guiding patients on preparations and results without missing a single call.
+15.000
Conversations/month
managed by AI
managed by AI
+2.500
Bookings/month
managed by AI
managed by AI
-70%
Front desk
workload
workload
Booking confirmed
Abdominal ultrasound - 10:30 AM
Some of our clients
Why diagnostic centers choose Virtual Reception
Tangible benefits for your diagnostic center
Automatic exam booking
Books diagnostic exams by checking calendar availability and preparation requirements for each type (imaging, laboratory, etc.), reducing errors and callbacks to the front desk.
Preparation and results information
Provides clear instructions on exam preparations and information on results collection times and methods, so patients arrive prepared and the front desk receives fewer repetitive questions.
24/7 availability
The virtual assistant answers calls outside office hours, on weekends, and on public holidays. Patients can book exams and get information at any time.
Up to 70% reduction in operating costs
A call handled by a human operator costs EUR 12-20 on average. With AI, the cost drops to EUR 2-6. Front desk staff are freed from repetitive tasks and can focus on in-person patient care.
What the Virtual Reception does for your diagnostic center
Automatic exam booking
Books diagnostic exams directly in the management system calendar, checking availability in real time and preparation requirements
Exam preparation information
Provides patients with the correct preparation instructions for each type of exam, aligned with the center's protocols
Results collection management
Answers questions about results delivery times, collection methods, and useful information, reducing front desk workload
Compatible with your phone system
Works with VoIP and traditional PBX systems without changing your telephone infrastructure
Changes and cancellations
Handles rescheduling and cancellations, automatically updating the calendar
GDPR & EU AI Act
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
What our clients say
Experiences from healthcare facilities using the Virtual Reception
★★★★★
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
★★★★★
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Frequently asked questions about Virtual Reception for diagnostic centers
Yes. The Virtual Reception manages bookings for different types of diagnostic exams, from imaging to laboratory tests. It checks calendar availability, verifies preparation requirements for each exam, and informs patients clearly and consistently with the center's protocols.
The Virtual Reception integrates with leading healthcare management systems such as Doctolib, Gipo, and other solutions commonly used in diagnostic centers. It reads availability in real time and books appointments in the calendar without manual intervention.
Yes. The assistant provides information on required preparations for each type of exam (e.g. fasting, medication suspension, hydration), aligned with your diagnostic center's guidelines.
Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.
Activation typically takes a few business days, depending on the complexity of the exams configured and the integration with your management system. The Run2AI team supports you from configuration to go-live.
Automate your diagnostic center's front desk
Book a free demo and discover how the Virtual Reception can transform exam bookings, results, and call management at your diagnostic center.
Book free demo