The AI virtual receptionist for veterinary centers

Your veterinary center receives dozens of calls every day for appointments, vaccinations, emergency triage, and follow-ups. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, booking visits, managing vaccination reminders, and providing information to pet owners without missing a single call.

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+15.000 Conversations/month
managed by AI
+2.500 Bookings/month
managed by AI
-35% Front desk
workload
Booking confirmed Veterinary check-up - Rome Clinic

Why veterinary centers choose Virtual Reception

Tangible benefits for your veterinary center

Never miss an urgent call again

The AI assistant triages incoming calls, instantly recognising emergencies and escalating them to the on-call veterinarian. Routine appointment requests and information queries are handled autonomously, so your team can focus on the animals that need immediate attention.

Automated vaccination and follow-up reminders

The Virtual Reception proactively contacts pet owners for upcoming vaccinations, annual check-ups, and post-surgery follow-ups. Reduce no-shows and ensure continuous care for every patient.

24/7 availability for pet owners

Pet emergencies don't follow office hours. The virtual assistant answers calls nights, weekends, and holidays -- booking appointments, providing first-aid guidance, and escalating genuine emergencies to on-call staff.

Up to 70% reduction in front desk workload

From booking routine check-ups to answering questions about opening hours and preparation instructions, the AI handles the repetitive calls that overwhelm your reception. Staff are freed to provide in-person care and support to pet owners at the clinic.

What the Virtual Reception does for your veterinary center

Automatic appointment booking

Books veterinary visits, vaccinations, and surgeries directly in the management system calendar, checking each vet's availability in real time

Emergency triage and escalation

Recognises urgent symptoms and emergencies, immediately routing critical calls to the on-call veterinarian while handling routine requests autonomously

Vaccination and follow-up reminders

Sends proactive reminders to pet owners for upcoming vaccinations, booster shots, annual check-ups, and post-treatment follow-ups

Changes and cancellations

Handles rescheduling and cancellations for check-ups, surgeries, and vaccinations, automatically updating the calendar

Service and preparation information

Answers pet owners' questions about available services, fasting requirements before surgery, post-operative care, and clinic opening hours

GDPR & EU AI Act

Encrypted data, OAuth 2.0 authentication, and complete data separation between clients

What our clients say

Experiences from clinics using the Virtual Reception

The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.

Marco S.
Administrator, Biocontrol

We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!

Elia B.
Owner, Centro Medico IGEA

The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.

Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina

Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.

PierPaolo L.
Administrator, Fisiopolis

The feedback is positive and, after the initial training, the Virtual Reception performs adequately.

Alessandro M.
Administrator, Dermatologia MySkin

We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.

Giustina
Reception Manager, Universiis Ospizio Marino

Frequently asked questions about Virtual Reception for veterinary centers

Yes. The AI assistant manages bookings across all your veterinary services -- general check-ups, vaccinations, surgery consultations, dental care, dermatology, and more. It checks each specialist's real-time availability and books directly into the correct calendar.

The AI is trained to recognise emergency keywords and symptoms. When an urgent case is detected, the call is immediately escalated to a veterinarian or on-call staff. Non-urgent calls are handled autonomously with appointment booking and information.

The Virtual Reception integrates with leading interoperable healthcare booking management systems, including Vettore Medical, Doctolib, DBMedica, Medinformatica-Medistudio, Innogea-Caremed, RB Software-GesLaAn, Google Calendar, BCS, Bollino IT, Snoots and Alcyon-Dr.Ver. It reads availability in real time and books appointments directly in the calendar. The system is also compatible with veterinary practice management software.

Yes. The system can proactively remind pet owners about upcoming vaccinations, annual check-ups, post-surgery follow-ups, and prescription renewals. Reminders are sent via phone or messaging, reducing no-shows and improving pet care continuity.

Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For larger veterinary centers or multi-location practices, pricing is customised based on call volume and services. Contact us for a tailored quote.

Automate your veterinary center's front desk

Book a free demo and discover how the Virtual Reception can transform call management at your veterinary center.

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