★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.
The AI virtual receptionist
for veterinary centers
Your veterinary center receives dozens of calls every day for appointments, vaccinations, emergency triage, and follow-ups. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, booking visits, managing vaccination reminders, and providing information to pet owners without missing a single call.
+15.000
Conversations/month
managed by AI
managed by AI
+2.500
Bookings/month
managed by AI
managed by AI
-35%
Front desk
workload
workload
Booking confirmed
Veterinary check-up - Rome Clinic
Some of our clients
Why veterinary centers choose Virtual Reception
Tangible benefits for your veterinary center
Never miss an urgent call again
The AI assistant triages incoming calls, instantly recognising emergencies and escalating them to the on-call veterinarian. Routine appointment requests and information queries are handled autonomously, so your team can focus on the animals that need immediate attention.
Automated vaccination and follow-up reminders
The Virtual Reception proactively contacts pet owners for upcoming vaccinations, annual check-ups, and post-surgery follow-ups. Reduce no-shows and ensure continuous care for every patient.
24/7 availability for pet owners
Pet emergencies don't follow office hours. The virtual assistant answers calls nights, weekends, and holidays -- booking appointments, providing first-aid guidance, and escalating genuine emergencies to on-call staff.
Up to 70% reduction in front desk workload
From booking routine check-ups to answering questions about opening hours and preparation instructions, the AI handles the repetitive calls that overwhelm your reception. Staff are freed to provide in-person care and support to pet owners at the clinic.
What the Virtual Reception does for your veterinary center
Automatic appointment booking
Books veterinary visits, vaccinations, and surgeries directly in the management system calendar, checking each vet's availability in real time
Emergency triage and escalation
Recognises urgent symptoms and emergencies, immediately routing critical calls to the on-call veterinarian while handling routine requests autonomously
Vaccination and follow-up reminders
Sends proactive reminders to pet owners for upcoming vaccinations, booster shots, annual check-ups, and post-treatment follow-ups
Changes and cancellations
Handles rescheduling and cancellations for check-ups, surgeries, and vaccinations, automatically updating the calendar
Service and preparation information
Answers pet owners' questions about available services, fasting requirements before surgery, post-operative care, and clinic opening hours
GDPR & EU AI Act
Encrypted data, OAuth 2.0 authentication, and complete data separation between clients
What our clients say
Experiences from clinics using the Virtual Reception
★★★★★
We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!
★★★★★
The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.
Frequently asked questions about Virtual Reception for veterinary centers
Yes. The AI assistant manages bookings across all your veterinary services -- general check-ups, vaccinations, surgery consultations, dental care, dermatology, and more. It checks each specialist's real-time availability and books directly into the correct calendar.
The AI is trained to recognise emergency keywords and symptoms. When an urgent case is detected, the call is immediately escalated to a veterinarian or on-call staff. Non-urgent calls are handled autonomously with appointment booking and information.
The Virtual Reception integrates with leading veterinary management systems and scheduling platforms, including Google Calendar and other popular tools. It reads availability in real time and books appointments directly without manual intervention.
Yes. The system can proactively remind pet owners about upcoming vaccinations, annual check-ups, post-surgery follow-ups, and prescription renewals. Reminders are sent via phone or messaging, reducing no-shows and improving pet care continuity.
Plans start from EUR 207 per month on an annual commitment, including 500 minutes of actual conversation time per month. For larger veterinary centers or multi-location practices, pricing is customised based on call volume and services. Contact us for a tailored quote.
Automate your veterinary center's front desk
Book a free demo and discover how the Virtual Reception can transform call management at your veterinary center.
Book free demo