Pair Doctolib with Run2AI's AI virtual receptionist. The assistant answers calls 24/7, collects booking requests for your front desk or directs patients to your Doctolib booking page. With Doctolib Vettore, it reads availability and books into the calendar in real time.
You will be answered by the virtual assistant of Centro Medico Sant'Andrea (a purely demonstrative fictional center). Any data exchanged in conversation will be processed in compliance with privacy regulations (full policy available here).
From activation to the first calls handled by the AI assistant
We set up the assistant with your facility's information and the link to your Doctolib booking page, without changing anything in Doctolib. If you use Doctolib Vettore, we also activate the calendar integration.
The Virtual Reception answers calls, understands patient requests and provides information on opening hours, locations, services and test preparation.
The bot logs the booking request for your front desk, with name, number and summary, or directs the patient to your Doctolib page. With Doctolib Vettore, the appointment goes straight into the calendar.
Concrete benefits for your healthcare facility
The AI assistant answers calls outside office hours, on weekends and holidays. Patients get an answer at any time: they leave a booking request or book themselves on your Doctolib page.
With Doctolib Vettore, the bot reads availability and writes bookings, reschedules and cancellations straight into the calendar. With Doctolib alone, the calendar stays in the hands of your front desk and your online booking page.
The bot answers repetitive questions on its own and turns booking requests into callback cards with name, number and summary. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
By our estimates, an hour of calls handled by an operator costs €18-20 on average, while with AI the cost drops to about €6. It doesn't replace staff, but frees them for higher-value activities.
Answers questions on opening hours, locations, services and test preparation, 24/7
Logs the request in the dashboard with name, number and summary: your front desk calls back and books the appointment in Doctolib
Collects reschedule and cancellation requests for your front desk; with Doctolib Vettore, it carries them out directly in the calendar
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
Directs patients who prefer to book themselves to your facility's online booking page on Doctolib
Data encrypted and stored in Europe, no model training on conversations and a retention period set by your facility
Experiences from healthcare facilities using Virtual Reception
We started our collaboration with Run2AI in September. From the very first months of setup, they proved to be serious, professional and very helpful. We've been operational since January and I must say that both the switchboard and the chatbot work great, offering patients the ability to make appointments 7 days a week, 24 hours a day. Truly congratulations!
Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.
The feedback is positive and, after the initial training, the Virtual Reception performs adequately.
We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.
The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.
We started working with Run2 a while ago and were pleased to find competent people who are quick to respond and to adapt to our various needs. Favorable opinion.
We are enthusiastic about the potential of the “Virtual Reception” platform: in these first months of use we have seen a clear improvement in how patient contact is organized. Special thanks go to the Run2AI team for their constant availability, professionalism and the attention they have shown in meeting our customization needs.
“Virtual Reception” is proving to be a tool with enormous potential for optimizing the flow of contact with our patients. The experience so far has been extremely positive, thanks in part to the excellent work of the Run2AI team: impeccable support, great availability and genuine attentiveness in adapting the platform to our needs.
We introduced Run2AI's Virtual Reception at our polyclinic, Centro Salute Raimondi in Gorla Minore, run by ARGENTUM, with the aim of easing the workload of our front desk and improving how patient requests are handled. The results have been very positive. One of the problems we wanted to solve was missed calls at the busiest times: today, thanks to Virtual Reception, patients no longer find the lines busy and can easily get information about schedules, appointments and procedures. The change has been important for our staff too: many repetitive requests are handled automatically, leaving more time for situations that need attention and direct contact. We are very satisfied with our choice. Run2AI has allowed us to use artificial intelligence in a genuinely useful and practical way, improving a service that is essential for our patients.
Their “virtual reception” is a very useful tool for shortening patient waiting times, improving perceived quality and reducing workloads. We have successfully adopted it at our Metica Medical Centers. Excellent support from Run2AI at every stage of the project, from adoption and setup through to the ongoing maintenance and review of the service.
Before talking about the excellent product, I want to highlight how responsive the company is to its clients and their needs. The product is very versatile, configurable for different needs and well integrated with external management software. In just a few steps you get a precise virtual operator that gives users the right information and books appointments accurately in the external management software. The management dashboard also lets us win back even the more “hesitant” clients, by keeping track of conversations. If you struggle, for lack of time or staff, to manage your communication channels, whether phone, web or WhatsApp, this is the solution.
After an initial phase of setup and data entry, the program starts to show its full effectiveness. For Biomedica srl it is an essential tool, because it lets us manage and relieve the flow of incoming calls in an orderly way. Without this service we would have kept losing business because we couldn't handle all incoming phone requests. Excellent operational support.
I’ve been using Run2AI to manage our communication channels, and overall the experience has been very positive. PROS: Excellent ease of use: the platform is intuitive and quick to learn. Natural, clear voice: the AI voice sounds natural and is easy to understand, which makes a real difference in customer interactions. Simple setup: configuration is straightforward, and we were up and running without difficulty. Good control dashboard: it gives a clear overview of activity and makes monitoring easy. Outstanding after-sales support: the team is responsive, competent and genuinely helpful. CONS: Costs can be higher than expected if the system isn’t properly optimized, so it’s worth spending time fine-tuning the configuration from the start. Feature pricing isn’t fully transparent: it’s not always clear what each feature costs, which makes the final spend harder to predict. Conclusion: Definitely recommended. Run2AI delivers excellent results in managing communication channels. Just make sure to optimize the setup and clarify the cost structure up front to avoid surprises.
We chose Run2AI to set up our virtual receptionist, and I have to say it is proving to be a real and extremely useful help in handling calls and organizing our daily work. I won't hide that there is quite a lot of work behind it, especially at the start: setting up the answers, anticipating the different requests and adapting the service to our needs takes patience and constant adjustments, but the results soon make up for the effort. One clear strength is the Run2AI team: extremely kind, professional people who are always ready to listen to our needs and support us. We are still in the fine-tuning phase, but we are very satisfied with our choice. And knowing we can count on such helpful people is definitely an added value!
RUN2AI is a young, dynamic and highly competent company. Through its CEO Andrea Giannuzzi, who had already been a valuable support in recent months on Fondazione SERENA's Digital Transformation journey, we were able to explore the effects and opportunities of AI in depth, relying on the CEO's competence, confidence and professionalism. An experience worth repeating!
In real time, yes, but only through Doctolib Vettore: it is via Vettore, the practice management software linked to Doctolib through a partnership, that Run2AI's Virtual Reception reads availability and writes appointments into the calendar. With Doctolib on its own, without Vettore, the bot does not currently read or write calendars in real time.
In that case the Virtual Reception works in three ways:
If your facility uses Doctolib Vettore, see the Doctolib Vettore integration page.
Each request lands in the Run2AI dashboard as a callback request, with the patient's name, phone number and a short summary of what they need, for example "cardiology appointment, ideally on a Tuesday morning". A staff member calls back, books the slot in Doctolib and marks the request as handled.
Requests work like a lightweight ticketing system: yellow for those still open, green for those already called back, with a record of who handled each one and when. The bot collects requests to reschedule or cancel an appointment in the same way.
Yes: the Virtual Reception can direct patients to your facility's online booking page, such as your Doctolib page, so those who prefer to pick a time themselves can book on their own.
In the website chat the link is one click away; on the phone you may prefer the bot to log a callback request instead. Both options can run side by side, and you decide which one comes first and for which services.
Anything covered by your facility's documentation: opening hours, locations, parking, payment methods, insurance agreements, report turnaround times and test preparation. On day one this information is extracted automatically from your website and documents, such as your service charter, and then completed together with you.
If the bot doesn't know an answer, it doesn't make one up: it tells the patient and transfers the call to a staff member or, when you're closed, logs a callback request. Unanswered questions go into a "suggested additions" list that you review every two weeks or once a month.
With Doctolib Vettore the Virtual Reception works directly on the calendars: it reads availability in real time, offers the slots that are actually free, writes the appointment into the software and can also reschedule or cancel it. Services, prices, price lists and practitioners come from Vettore at the press of a "Sync" button.
Bookings made by the bot arrive in Vettore with a note showing where they came from, and once the appointment is booked, the SMS or email reminders already set up in the software go out as usual.
Yes: Run2AI's Virtual Reception stores data on Google Cloud Platform in Europe, runs its AI models in Europe and trains no model on patient conversations. In practice:
You can start small, with a single channel (the phone, for instance) or a single location, and expand later: the voice channel starts at €224 per month, excluding VAT, plus a one-off activation fee and any usage beyond the included allowance. You get a quote on the first call.
Go-live generally takes 2–3 weeks, 5–6 days in the fastest cases, training included. More answers on phone systems, channels and privacy are on the FAQ page.
Book a free demo and see how Run2AI's AI virtual receptionist works with Doctolib and Doctolib Vettore.
Book a free demoSee the full product overview: Run2AI’s AI virtual receptionist for medical practices.