Run2AI + Multimedia:
automate your phone bookings
Connect Run2AI's AI virtual receptionist to your Multimedia system. The assistant answers calls 24/7, checks availability in real time and books appointments directly into the Multimedia calendar, with zero manual intervention.
handled by AI
handled by AI
costs
Come posso aiutarla?
Prova la nostra
Virtual Reception Sanitaria:
Ti risponderà l'assistente virtuale del Centro Medico Sant'Andrea (centro fittizio puramente dimostrativo). I dati eventualmente scambiati in conversazione verranno trattati nel rispetto della privacy (informativa completa disponibile a questo link).
How the integration works in 3 steps
From activation to the first automated booking in just a few days
Connect Multimedia
We activate the connection with your Multimedia system. You don't need to change anything in your current setup: the integration works transparently.
AI handles the calls
The Virtual Reception answers calls, understands patient requests and checks availability on your Multimedia calendar in real time.
Appointment confirmed
The appointment is inserted directly into the Multimedia calendar. The patient gets instant confirmation, your staff doesn't need to do anything.
Why integrate Multimedia with an AI virtual receptionist
Concrete benefits for your healthcare facility
24/7 Availability
The AI assistant answers calls outside office hours, on weekends and holidays. Patients can book at any time, and Multimedia availability is always checked in real time.
Real-time synchronization
Every booking, modification or cancellation is instantly synced with the Multimedia calendar. No risk of double bookings or ghost appointments.
Zero manual intervention
From the patient's call to the appointment confirmation on Multimedia Medical: fully automatic. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
Up to 70% cost reduction
An hour of calls handled by an operator costs on average €18-20. With AI, the cost drops to €6. It doesn't replace staff, but frees them for higher-value activities.
What the integration does in detail
Checks the Multimedia calendar availability in real time during the call
Books appointments directly into the Multimedia calendar without human intervention
Handles rescheduling and cancellations, updating Multimedia automatically
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
Patients receive appointment confirmation via SMS right after booking
Encrypted data, OAuth 2.0 authentication and complete data separation between clients
Frequently asked questions about Multimedia integration
Run2AI's Virtual Reception connects directly to Multimedia to read availability in real time. When a patient calls, the AI assistant checks the Multimedia calendar, suggests available slots and books the appointment directly, without any manual intervention.
No, you don't need to change anything in your Multimedia configuration. The integration is activated on the Run2AI side and works transparently with your existing Multimedia system, without changing your workflows.
Absolutely. Our solution is compliant with GDPR and the EU AI Act. Data is encrypted both at rest and in transit, with OAuth 2.0 authentication and complete data separation between clients. The assistant always requests explicit privacy consent.
The system always provides for human intervention when needed. For complex requests or emergencies, the call is immediately transferred to a human operator. Alternatively, an automatic callback card is created with the full conversation transcript, so no request is ever lost.
The Multimedia integration can be activated in just a few days. Our team configures the connection to your Multimedia system, customizes the AI assistant to your facility's needs and launches the service without any disruption.
Automate your Multimedia bookings
Book a free demo and discover how to integrate Multimedia with Run2AI's AI virtual receptionist.
Book a free demo