Alessio Ballabio

Tech Lead at Run2AI

Alessio Ballabio is Tech Lead at Run2AI: he is responsible for the technical development of Virtual Reception and for its integrations with phone systems and scheduling software. At Run2AI he has worked as a full-stack developer with dozens of organizations on healthcare digitalization projects and contributed to the creation of ReportAId. On the blog he writes about phone systems, telephony and call handling in healthcare facilities.

Articles by Alessio Ballabio

Healthcare Reception • November 10, 2026

Phone system for medical practices: VoIP, IVR or AI receptionist? How to choose and be ready for 2027

Phone system for medical practices: VoIP, IVR and AI receptionist compared

VoIP, IVR and an AI receptionist do different jobs and often work together. A guide to choosing based on your facility, missed calls and practice software.

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