The AI virtual receptionist for diagnostic centers

Your diagnostic center receives many calls for exam bookings, test results, and preparation information. Run2AI's Virtual Reception handles everything automatically, 24 hours a day, 7 days a week: answering calls, booking exams, guiding patients on preparations and results without missing a single call.

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+15.000 Conversations/month
managed by AI
+2.500 Bookings/month
managed by AI
-35% Front desk
workload
Booking confirmed Abdominal ultrasound - 10:30 AM

Some of our clients

Pretmedica MD Concierge Biocontrol Centro Medico Igea Metica Studio Postorino Astrosalute Casa di Cura Regina Pacis Dermatologia Myskin FisioPolis Istituto Diagnostico Prof. D. Meduri Villa Esperia Pretmedica MD Concierge Biocontrol Centro Medico Igea Metica Studio Postorino Astrosalute Casa di Cura Regina Pacis Dermatologia Myskin FisioPolis Istituto Diagnostico Prof. D. Meduri Villa Esperia

Why diagnostic centers choose Virtual Reception

Tangible benefits for your diagnostic center

Automatic exam booking

Books diagnostic exams by checking calendar availability and preparation requirements for each type (imaging, laboratory, etc.), reducing errors and callbacks to the front desk.

Preparation and results information

Provides clear instructions on exam preparations and information on results collection times and methods, so patients arrive prepared and the front desk receives fewer repetitive questions.

24/7 availability

The virtual assistant answers calls outside office hours, on weekends, and on public holidays. Patients can book exams and get information at any time.

Up to 70% reduction in operating costs

An hour of calls handled by an operator costs on average €18-20. With AI, the cost drops to €6. Front desk staff are freed from repetitive tasks and can focus on in-person patient care.

What the Virtual Reception does for your diagnostic center

Automatic exam booking

Books diagnostic exams directly in the management system calendar, checking availability in real time and preparation requirements

Exam preparation information

Provides patients with the correct preparation instructions for each type of exam, aligned with the center's protocols

Results collection management

Answers questions about results delivery times, collection methods, and useful information, reducing front desk workload

Compatible with your phone system

Works with VoIP and traditional PBX systems without changing your telephone infrastructure

Changes and cancellations

Handles rescheduling and cancellations, automatically updating the calendar

GDPR & EU AI Act

Encrypted data, OAuth 2.0 authentication, and complete data separation between clients

What our clients say

Experiences from healthcare facilities using the Virtual Reception

The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our receptionist team during normal working hours.

Marco S.
Administrator, Biocontrol

We started working with Run2AI in September. From the very first months of setup, they proved to be serious, professional, and very helpful. We've been live since January and I must say that both the phone system and the chatbot work brilliantly, giving patients the ability to book appointments 7 days a week, 24 hours a day. Truly impressive!

Elia B.
Owner, Centro Medico IGEA

The Virtual Reception is a real game-changer for our front desk because, thanks to the callback feature, every request is automatically tracked and no patient goes unanswered.

Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina

Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.

PierPaolo L.
Administrator, Fisiopolis

The feedback is positive and, after the initial training, the Virtual Reception performs adequately.

Alessandro M.
Administrator, Dermatologia MySkin

We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.

Giustina
Reception Manager, Universiis Ospizio Marino

The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.

Marta
Reception Manager, Argentum Salute

Frequently asked questions about Virtual Reception for diagnostic centers

Yes. The Virtual Reception manages bookings for different types of diagnostic exams, from imaging to laboratory tests. It checks calendar availability, verifies preparation requirements for each exam, and informs patients clearly and consistently with the center's protocols.

The Virtual Reception integrates with leading interoperable healthcare booking management systems, including Vettore Medical, Doctolib, DBMedica, Medinformatica-Medistudio, Innogea-Caremed, RB Software-GesLaAn, Google Calendar, Outlook, BCS, Bollino IT, Snoots and Alcyon-Dr.Ver. It reads availability in real time and books or modifies appointments directly in the calendar.

Yes. The assistant provides information on required preparations for each type of exam (e.g. fasting, medication suspension, hydration), aligned with your diagnostic center's guidelines.

Absolutely. The solution is GDPR and EU AI Act compliant. We use advanced data encryption, OAuth 2.0 authentication, and complete data separation between clients. The assistant always requests explicit privacy consent before processing sensitive data.

Setup starts at EUR 207 per month with an annual commitment and includes 500 minutes of effective conversation per month. For specific needs, pricing can be customized based on the number of therapists and call volume. Contact us for a tailored quote.

Automate your diagnostic center's front desk

Book a free demo and discover how the Virtual Reception can transform exam bookings, results, and call management at your diagnostic center.

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