Roadmap Virtual Reception

Discover the new features we've added over time to our Virtual Reception to make it the most complete on the market.

Virtual Reception Roadmap

The most advanced
AI reception for
medical centers

February 2026

Integrated Multi-location Healthcare Management

Ability to specify multiple operational locations of the center, managed centrally through a single control panel. Each user who accesses can be associated with one or more locations and view relevant content.

  • Centralized management: Control all operational locations from a single control panel, simplifying administration and configuration.
  • User-location association: Assign each user to one or more specific locations, ensuring they only view content and data relevant to their responsibilities.
  • Organization by location: Appointments, call-me-backs, and cancellations are divided by location, allowing clear and organized management of activities for each location.
  • Location selection in booking: During booking, the user selects the location for which to perform the service, with the possibility that each service can be provided at one or more locations depending on the context.
Integrated Multi-location Healthcare Management
January 2026

"Resolution" Function

The "Resolution" function is designed to expand Virtual Reception's capabilities by transforming every human support into automatic training.

  • Real-time training: When an operator resolves a request, the solution is immediately assimilated by the system, transforming the exception into a learned rule.
  • Progressive autonomy: By constantly enriching the knowledge base, Virtual Reception drastically reduces the need for future transfers, autonomously handling an increasing number of cases.
Resolution
December 2025

Service Status Monitoring Panel

Real-time diagnostic panel to monitor the status and latency of individual micro-services (AI, Voice, Memory) and manage the general operation of Virtual Reception.

  • Total transparency: Verify at a glance that each neural component (synthesis, recognition, intelligence) is "Online" and operational.
  • Quality monitoring: Keep response times (latency in ms) under control to ensure that interaction with the patient is always fluid and natural.
  • Emergency switch (Kill Switch): Instantly disable or reactivate the entire automatic response service with a single click if necessary.
Service Status Monitoring Panel
December 2025

WhatsApp Integration

Native integration with WhatsApp Business to allow patients to interact with Virtual Reception directly from their preferred channel, expanding contact possibilities and improving accessibility.

  • Familiar channel: Interact with patients on the app they use daily.
  • Zero barriers: Eliminate every obstacle to communication by making contact simple and direct.
WhatsApp Integration
November 2025

Manual Status Management on Call-Me-Back and Appointments

Status registry for callback requests and manual appointments: verify at any time the processing status, date of last modification, and the operator who took charge.

  • Real-time monitoring: Instantly verify the progress of each individual request.
  • Transparency: Immediately see who took charge of the case and when.
  • Zero lost requests: The mathematical guarantee that no patient is forgotten.
Status Management on Call-Me-Back and Manual Appointments
November 2025

AI-Enhanced Multi-redirect

Enhancement of the multi-redirect system with artificial intelligence algorithms for smarter call routing, analyzing the context of the request and directing patients to the most appropriate staff.

  • Direct connection: The patient immediately speaks with who can solve the problem.
  • Stop "bouncing": The AI understands the context and eliminates unnecessary transfers between internal lines.
  • Easy configuration: Simple interface to add "branches" and update hourly availability details.
AI-Enhanced Multi-redirect
October 2025

Appointment Cancellation Management

Automated collection of cancellation requests 24/7 with manual validation: the AI records the patient's intention and generates a priority ticket, allowing the reception to proactively intervene to attempt recovery or rescheduling of the appointment.

  • Retention strategy: Enables a human contact attempt to "save" the booking before definitively losing the slot.
  • No-show prevention: Offers the patient an always-active channel to communicate absence, reducing silent no-shows.
  • Supervised control: Avoids automatic and unwanted changes to the schedule, keeping final management in the hands of staff.
Appointment Cancellation Management
October 2025

Feedback Request and Google Reviews

Complete system to collect feedback from patients and facilitate the publication of reviews on Google MyBusiness, optimizing the online reputation of the healthcare facility.

  • Optimized online presence: Improves the facility's findability on search engines (local SEO).
  • Flow automation: Manage sending requests without impacting the daily operations of staff.
  • Satisfaction monitoring: Offers a structured tool to collect and value patient opinions.
Feedback Management and Google Reviews
September 2025

Scheduling Integration with Google Calendar

Complete bidirectional synchronization with Google Calendar for unified management of the healthcare facility's appointments, always ensuring real-time updated availability.

  • Conflict prevention: Technically eliminates the risk of overlaps (double-booking) between different platforms.
  • Operational consistency: Keeps the facility's management system and professionals' calendars aligned in real time.
  • Flow centralization: Allows unique appointment management without the need to switch between applications.
Scheduling Integration with Google Calendar
September 2025

Global Opening Hours Configuration

Centralized configuration of time slots to automate the Virtual Agent's behavior: enable call transfer during opening hours and activate the exclusive "callback request" (Call-me-back) mode during closing hours.

  • Automatic conditional logic: The AI technically inhibits transfer to unstaffed internal lines, avoiding empty waits.
  • 24/7 operational continuity: Converts after-hours traffic into a structured list of callback tickets.
  • Service consistency: Aligns the virtual assistant's responses in real time with the actual availability of staff.
Global Opening Hours Configuration
Virtual Reception Launch