The most advanced
AI reception formedical centers

Our Healthcare Virtual Reception is an intelligent assistant operating 24 hours a day, 7 days a week. While a traditional reception desk is limited to routing calls, Run2AI's Virtual Reception fully manages patient requests: it books, modifies or cancels appointments, provides details about services and answers frequently asked questions. Using artificial intelligence specialized in the healthcare sector that understands patient language very well, it frees front-office staff from repetitive tasks, allowing them to focus on physically welcoming patients at the facility.

Yes, the system extends operational availability from a standard average of 65 hours/week to 168 hours/week (24/7 coverage), including nights and holidays. Its scalable cloud architecture solves the problem of phone queues: it can handle an unlimited number of simultaneous calls, eliminating busy signals and wait times. This is essential for managing peaks (e.g., Monday mornings) without having to size human staff for maximum traffic volumes.

Absolutely yes, the platform is designed to work with any system you are already using.

• Management Systems: It easily connects to the booking systems you already use, such as Doctolib, Gipo, MioDottore, Vettore Medical, Nolex and calendars like Google Calendar. It reads availability in real time and enters appointments directly into the schedule.
• Telephony: It connects to your phone switchboard (including common ones like Yeastar) and works as an intelligent extension that automatically answers and routes calls.

Customization is complete and you can manage it independently. Through the control panel, you can modify the voice, tone and welcome messages, and you can update in real time the information the AI knows. This means that if procedures for an exam change or a doctor's schedule changes, the assistant immediately learns the new instructions. Additionally, you can independently modify the rules for call forwarding.

Run2AI works on all communication channels. In addition to the voice assistant for phone calls, it also offers chat on the website and on WhatsApp. This allows patients to choose their preferred channel: they can start a conversation on the website and receive confirmations or reminders via WhatsApp, maintaining a consistent experience. This approach further reduces the number of incoming calls by shifting simple requests to more cost-effective automated chats.

The system is designed with a safety mechanism that always provides for human intervention when necessary. The AI is trained to recognize emergency situations or critical requests, immediately transferring the call to a human operator or to emergency services if needed. For complex administrative cases that the AI cannot resolve, a callback card is automatically created: the operator receives a notification with the transcript of the request and can call back the patient already prepared, ensuring that no request is lost.

Security goes beyond simple GDPR and EU AI Act compliance. We use healthcare-grade protection measures that include:

• Advanced encryption of all stored data, both when stored and during transmission.
• Authentication through industry-standard security protocols, ensuring that only authorized people can access the data.
• Complete data separation, which ensures that your facility's data is completely isolated from that of other clients. Additionally, the assistant always requests explicit privacy consent before processing any sensitive data.

Run2AI's efficiency is based on reducing operational costs. While a call handled by a human operator has an average cost of €12-20, the AI handles the same activities (bookings, information) at a much lower cost, approximately €2-6. This doesn't replace staff, but allows them to be used better: instead of answering repetitive questions about schedules, your team can focus on clinical or complex administrative activities, optimizing the facility's budget.