The most advanced
AI reception formedical centers

Our Virtual Reception is the first AI voice assistant in Italy developed specifically for the healthcare sector. Its role is to support front-desk staff at healthcare facilities in managing patient reception. Thanks to artificial intelligence, our Virtual Reception is always available to respond to requests 24 hours a day, 7 days a week, and to support patients in booking or modifying appointments in full autonomy, integrating with major scheduling systems. The solution is omnichannel and available in multiple ways: as a voice assistant through integration with the facility's phone system (VoIP or traditional) to handle incoming calls, and as a chatbot on the website or on WhatsApp, allowing patients to choose their preferred channel.

Yes. Our Virtual Reception is available 24/7, including at night and on holidays such as Sundays. This covers all time slots when front-desk staff normally do not work, increasing the chances of responding to patients and booking opportunities.

Absolutely yes. Our Virtual Reception is designed to work with third-party systems already in use at healthcare facilities. Among the most common management systems we integrate with are Vettore Medical, Doctolib, Multimedia, DBMedica, Medinformatica, etc., where availability is checked in real time. Among the telephony tools our Virtual Reception works with are both traditional and digital (VoIP) switchboards.

Yes. Our Virtual Reception includes a full control panel that lets you monitor all conversations in a simple and intuitive way. Through this dashboard you can read in real time the conversations between the AI and patients and monitor key KPIs such as the number of bookings made, cancellations and other metrics important for your facility. It is not just a reporting interface but a real control system where users, based on their access levels, can manage Call-Me-Back requests, take charge of calls that need human intervention, upload facility documentation to update the AI's information, intervene directly on WhatsApp chats and customize the experience by changing the assistant's voice.

Yes. It can be customized independently from the control panel. Through the control dashboard you can both upload the content database on which our Virtual Reception bases its answers and change the AI's voice, tone and welcome message to make it as realistic as possible. All of this can be changed in real time and adapted for each location of the healthcare facility.

The system is designed with a safety mechanism that always ensures human intervention. The AI is trained to recognize emergency situations or complex requests and to forward the call to an operator, who has two options: intervene directly on the same line, taking over the call in real time, or call the patient back later through the Call-Me-Back (callback request) function. In the latter case, they receive a notification with the full transcript of the request and can contact the patient; this way no request is lost.

Yes. Our solution is fully compliant with the GDPR (General Data Protection Regulation) and the European Artificial Intelligence Act. Our Virtual Reception's infrastructure was developed following the highest security and privacy standards, ensuring data protection, maximum reliability and compliance with all applicable regulations.

Yes. Thanks to its scalable cloud architecture, our Virtual Reception can handle an unlimited number of simultaneous calls, completely eliminating phone queues, busy signals and wait times. This is especially useful during traffic peaks, such as Monday mornings, allowing all requests to be answered without having to increase staff based on peak times.

Yes. Our Virtual Reception can communicate in English and other languages, automatically recognizing the patient's language and responding in the same language. This allows assistance for foreign patients, ensuring a quality experience for everyone regardless of their native language, without the need for multilingual staff.

The activation process is quick and the solution is designed specifically for the healthcare sector. We support you in every phase: from structuring the information database to full deployment. We start by creating a dedicated phone number where you can safely test and try the technology without impacting daily operations. Once operation is verified, we guide you through a gradual activation: you can start with night-time availability only, then activate our Virtual Reception only when operators are busy, or extend it to full 24/7 coverage. We handle the integration with your management system and phone switchboard so you do not have to change your current processes.

The difference is substantial. Traditional IVR systems force patients to navigate rigid flows by pressing keys, often with confusing and frustrating paths, while our Virtual Reception is designed to adapt to patients, facilitating communication between patient and healthcare facility. The patient speaks normally, as they would with a real person, and the AI understands the context and intent of the request. In addition, our Virtual Reception can handle complex requests, book appointments autonomously thanks to integration with the management system, and transfer the call to a human operator when needed. The result is a significantly better user experience that combines the efficiency of automation with the naturalness of a human conversation, without the rigidity of old automated systems.

Our Virtual Reception is designed for everyone operating in the health and wellness sector. It can be used not only by medical centers but also by veterinary practices, dental clinics, pharmacies, physiotherapy practices and healthcare professionals such as psychologists, nutritionists or osteopaths.

Yes. Our Virtual Reception handles the main phases of the appointment cycle, including booking and managing cancellations. Thanks to direct integration with healthcare management systems, the AI checks availability in real time and adds bookings to the calendar. For cancellations, the system collects the data and promptly notifies the front desk: this allows staff to contact the patient to propose immediate rescheduling, ensuring the service is recovered.

Yes. The system includes an Intelligent Escalation function that transfers the call to a human operator during office hours, stepping in for complex requests or at the patient's explicit request. In parallel, the AI Redirect feature can analyze the user's intent and automatically route the call to the correct extension.

Yes. Through the Call-Me-Back (callback request) function, the front desk can call back patients whose details are automatically collected in a dedicated section of the control panel. This system allows callbacks to be managed in a smooth, organized way with all the necessary information always at hand.

Our Virtual Reception installation has a subscription starting from 207 euros per month for an annual commitment and includes 500 free minutes of actual conversation every month (equivalent to approximately 40-60 bookings per month). Depending on specific needs, one-off additional installation costs may apply, for example for integration with the scheduling management system, setting up the link with the switchboard or using custom flows. For a more accurate quote we invite you to contact us with no obligation.